7u7u's Privacy Policy —
Your information is safe with us

1.1 Registration & Account Information

When you create an account or log in to 7u7u, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile phone number and email address
• Preferred username and password (stored in encrypted form)
• Documents required for identity verification (such as national ID card or passport details — for verification purposes only)

1.2 Financial Transaction Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, we store transaction details such as the amount, time, and payment method reference number. We never collect your mobile banking PIN or password.

1.3 Automatically Collected Information

When you use the 7u7u website, the following information may be collected automatically:

• IP address and device information (operating system, browser version)
• Which pages were visited and how much time was spent on them
• Which links or buttons were clicked
• Source of site entry (direct, search engine, or referral)
• Data collected through cookies and similar technologies

1.4 Gaming & Betting Activity Information

To ensure responsible gaming and maintain platform security, we store your gaming history, bet amounts, win/loss records, and session durations. This information is for internal use only and is used to prevent fraudulent activity.

2.1 Service Delivery & Operations

We primarily use the information we collect to operate 7u7u's services. This includes account creation and management, processing deposits and withdrawals, managing gaming activity, and paying out winnings.

2.2 Identity Verification & Security

To ensure platform security, we verify your identity, detect fraudulent activity, and monitor suspicious transactions. We use SSL encryption and advanced security technologies to keep your account secure.

2.3 Customer Support

When you contact us via 24/7 live chat or email ([email protected]), we view relevant account information to resolve your questions and issues. Our support team provides service in both Bengali and English and accesses only the information that is necessary.

2.4 Personalized Experience

By analyzing your preferences and gaming patterns, we create a more relevant experience for you. If you wish, you can request to opt out of this personalized service.

2.5 Responsible Gaming

We use your gaming activity information as part of our responsible gaming policy. If unusual activity is detected, we may contact you. This information is also needed to provide limit-setting and self-exclusion features.

3.1 When we share information

7u7u does not sell your personal information or transfer it to third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with those platforms.
• Technology partners: Information may be shared under contractual confidentiality terms with technology service providers used for platform operations, security, and game delivery.
• Legal obligations: In the case of a legal order or government directive, information may be provided in compliance with applicable law.
• Fraud prevention: Information may be shared with relevant authorities to prevent fraudulent activity or money laundering.

3.2 When we do not share information

We never share your information with third parties for the following purposes:

• Selling information to advertisers
• Unrelated third-party marketing
• Transfer to data brokers or information aggregators
• Any unnecessary sharing without your explicit consent

4 Cookies & Tracking Technologies

The 7u7u website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve the site's functionality.

• Essential cookies: These are necessary to maintain login sessions and ensure security. Disabling these cookies may prevent the site from working properly.
• Functionality cookies: Used to remember your language preference and other settings.
• Analytics cookies: Collect anonymous data to understand how the site is used.

Most cookies can be controlled by changing your browser settings. However, disabling certain essential cookies may reduce the quality of service.

5 Data Security Measures

7u7u has adopted industry-standard security measures to protect your personal information:

• All data transmissions are secured by SSL/TLS encryption
• Passwords are stored using industry-standard hashing algorithms — never in plain text
• Sensitive financial information is protected with additional encryption
• Regular security audits and vulnerability assessments are conducted
• Only authorized staff can access user information, and they are bound by confidentiality agreements

No data transfer over the internet is completely secure — so while we commit to the highest level of protection, we cannot guarantee 100% security. You also have a responsibility to keep your password confidential.

6 Data Retention Period

We retain your information only for as long as is necessary to provide services and fulfill legal obligations:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, some information may be retained for a specified period in accordance with applicable laws and regulations.
• Transaction records: Financial transaction information is retained in accordance with financial regulations.
• Deletion when no longer needed: Once the retention period ends or the information is no longer needed, it is securely deleted.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us:

• Via live chat: available 24/7 in both Bengali and English
• Via email: [email protected]

We will process your request within a reasonable time. Some information may be requested to verify your identity.

8 Protection of Minors

7u7u's services are for people aged 21 and above only. We do not knowingly collect information from minors. An age verification process is followed during account registration.

If a person creates an account using a false age, the account will be closed immediately upon discovery and the associated information will be deleted. If you believe a minor is using this platform, please let us know.

9 About Links to External Websites

Our platform may have connections to some third-party payment services or technology partners. These third parties have their own privacy policies that are outside our control. You are advised to read their privacy policies before using third-party services.

7u7u is not responsible for the privacy practices or content of other sites.

10 Changes to This Policy

7u7u may update this privacy policy from time to time. If there are significant changes, we will:

• Post a clear notice on the website
• Notify registered users by email
• The date of the latest update will be shown at the top of the page

Continuing to use the site after changes are made will be understood as your acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24/7 in both Bengali and English:

• Email: [email protected]
• Live chat: Available directly on the website, 24 hours a day, 7 days a week

We are committed to responding to your request as quickly as possible.